Order & Customer Service Information

Online orders may be placed through our  print, fulfillment and distribution partner XanEdu Custom Publishing's online storefront.

To place orders by phone or by mail, and within the United States and Canada, please contact XanEdu Custom Publishing.

XanEdu Publishing, Inc.
4750 Venture Drive, Suite 400
Ann Arbor, MI 48108
USA
HigherEd@xanedu.com
800-218-5971 ext.8000

Shipping

Online Storefront Shipping/Delivery Information Delivery Options

• Standard (3-5 business days)
• Expedited (2-3 business days)
• Express (1-2 business days)

Shipping time is based on items being in-stock; if an item is not in-stock, you will be notified at time of order. Note: XanEdu can only ship to U.S. and Canadian addresses at this time.

Single-copy Returns

XanEdu Custom Books Catalog Storefront Returns Policy:

• All return requests must be made within 30 days of purchase.
• Approved refunds will be for the cost of the book only - not including shipping & handling.
• The book must be in an unused and re-sellable condition.
• If a digital access code was provided with the book, that also needs to be returned, so it can be voided.
• The customer is responsible for all return shipping costs.
• XanEdu is not responsible for merchandise that is lost during shipping and suggests that a trackable shipping method is used.
• If your return is approved, the book must be received by XanEdu within 10 business days.
• Upon receipt of the returned book the refund process will begin, but can take 5-10 business days for the credit to be issued.

If you would like to return a book you have purchased within the last 30 days, or a re a bookstore requiring a bulk return, please contact XanEdu’s Customer Support team at support@xanedu.com

Bookstores 

If your are a bookstore interested in discussing bulk purchases please complete the form on this page, write HigherEd@xanedu.com or call 800-218-5971 ext.8000

Note

All prices are subject to change without notice.

UPNE and UPNE Book Partners ceased publishing operations at the end of 2018